Unique Management Services, Inc. (UMS), Library Division, has diversified! We have expanded beyond recovery
services alone to offer full communication services to our current clients.
Unique Integrated Communications
Need help answering your phones??
Unique Integrated Communications (UIC), a sister company to UMS offers a
unique solution. Our live-party answering service will answer incoming
patron phone calls related to account questions. Our staff will answer the
phone as your library and provide a whole range of possible services,
such as: renewing items, placing holds, paying fines, facilitating event
sign-ups, basic library information, and more!
The service is fully hosted and priced on an ‘on-demand’ basis – you only pay
for actual usage. In an era of increased demands on your staff, we can help you
FOCUS on your in-person customer service interactions.
Contact us to see how you can stop juggling phone and in-person customer