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Communication Services

Unique Management Services, Inc. (UMS), Library Division, has diversified!  We have expanded beyond recovery services alone to offer full communication services to our current clients.

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Unique Integrated Communications

Need help answering your phones?? 

Unique Integrated Communications (UIC), a sister company to UMS offers a unique solution.  Our live-party answering service will answer incoming patron phone calls related to account questions.  Our staff will answer the phone as your library and provide a whole range of possible services, such as: renewing items, placing holds, paying fines, facilitating event sign-ups, basic library information, and more!

The service is fully hosted and priced on an ‘on-demand’ basis – you only pay for actual usage. In an era of increased demands on your staff, we can help you FOCUS on your in-person customer service interactions. 

Contact us to see how you can stop juggling phone and in-person customer service!

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