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Corporate History

Unique Management Services, Inc. (UMS), Library Division, has been involved in providing library material recovery services since 1988.

UMS was formed to focus on recovery services exclusively for libraries. Based on that understanding, we have formed strategic partnerships with many of the library-automation vendors, including SirsiDynix, TLC/CARL, Innovative Interfaces, Polaris, Infor, VTLS, Liblime, Talis, Civica, and Axiell. We have worked with these and other vendors to develop solutions that allow our clients to compile and transmit account information automatically, with minimal day-to-day staff involvement. We have developed and acquired technology to enable us to process the data in an efficient, patron-friendly manner, allowing us to offer libraries the best value in the business.

We specialize in meeting the particular needs of libraries and recognize the unique relationship you have with your patrons.  We have had tremendous success recovering materials for libraries across the United States, Canada, Australia, and the United Kingdom.  UMS is presently serving over 1,400 public libraries.

UMS provides a combination of written communications and telephone calls that are specialized to provide a Gentle Nudge┬« to encourage patrons to return materials to the library.  Our careful use of leverage provided by third party intervention, coupled with an awareness of patron sensitivity, provides excellent results with no loss of patron goodwill.

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