What makes us Unique?
At Unique Management Services, Inc. (UMS), Library Division, we are first and
foremost a Material Recovery Agency working exclusively with libraries. This defines what we do, and how we
deliver our services to over 1,400 library clients.
In the early days of UMS’s development, founders Lyle Stucki and Charles Gary
spent time interviewing library staff to better understand their specific
recovery needs. Mr. Stucki and Mr.
Gary quickly learned that there were four basic elements to consider:
Libraries need a service that is patron
friendly. Libraries exist to provide
an important community service, and in turn depend on community support to
function. Therefore, UMS developed
the Gentle Nudge®
process, which is effective, yet gentle enough to maintain patron goodwill.
Material Recovery. Libraries are most benefited by
recovering materials. Library items
are typically more costly and time-consuming to replace, and cash payment for
items may not fully reimburse the library for the effort. Our contacts prompt the return of
long overdue items and payment of fines and fees.
Library staff has very little time to
expend on material recovery and would rather use that time providing assistance
to patrons, running programs, or performing other necessary duties. UMS is the only recovery agency with
established strategic partnerships
with the foremost library software vendors.
These vendors have developed software modules, or reports, that work with
UMS processes in an automated fashion.
This eliminates time-consuming manual work for library staff and greatly
improves account accuracy.
Budget-Friendly. UMS understands the
budget constraints libraries face.
To libraries agreeing to use our service as recommended, we offer a Budget
Neutral Guarantee. We agree that we
will bring in more in cash and waives than we charge for our services, thus
alleviating the budgetary demands for material recovery.
Through years of providing material recovery services to libraries, UMS has
never lost sight of these basic elements.
Today, we still hold true to a service that is patron-, staff-, and
budget-friendly and focuses on communication that encourages patrons to utilize